When it comes to keeping patients of all ages healthy and happy, the family medicine team at Keck Medicine of USC strives to provide the very best in intergenerational care.

According to Jehni Robinson, MD, chair of the Department of Family Medicine, the ultimate goal for all family medicine providers is to offer the best comprehensive care for every patient, from the youngest to the oldest.

For Renee M. Poole, MD, MMM, clinical assistant professor of family medicine at the Keck School of Medicine of USC, it means greeting the whole family in the exam room.

“I had a patient who had been receiving care elsewhere, but then came to see me and had a positive experience,” said Poole, who is medical director of the Department of Family Medicine’s clinical practice. “Before I knew it, I had three of their kids coming to see me as well. We always encourage that, so it was exciting to see the entire family come in to receive care.”


A brand new location for extra convenience

As primary care service providers, the Keck Medicine team offers a range of services at four locations: Glendale, Pasadena, Keck Medical Center and now in Arcadia. Patients who visit have the chance to work with their providers to develop a unique plan for their specific needs. They can even schedule same-day appointments when they need one.

These locations offer a range of services, including behavioral health, asthma and allergy care, sports medicine, reproductive health and everything in between.


Going beyond the basics

The department is always looking for ways to enhance their offerings, whether by bringing on a physician who provides osteopathic manipulative treatment, or by launching a pilot program to test telemedicine appointments.

“It’s already stressful enough to come to the doctor, so the more we can be innovative and thoughtful about the way we care for patients, it enhances the patient’s experience with us,” said Melody Porter, the department’s clinical administrator.

As part of an academic medical center, these locations offer patients needing more advanced care access to groundbreaking treatments and world-class experts who work directly with their primary care physician. These providers are also faculty at the Keck School, ensuring that the latest techniques and methods of care are at the forefront of their clinical practice. Bringing personalized care to patients of all ages is one of the reasons Keck Medical Center of USC is currently ranked No. 6 in geriatrics by U.S. News & World Report.

“Our vision is to offer holistic, comprehensive care for each patient, at every stage of their life,” Robinson said. “We are focused on the main outcome: for every visit to result in better health for the patient and their families.”

— Melissa Masatani