Surveyors from the Joint Commission visited USC Norris Cancer Hospital in April, reviewing policies and procedures to ensure the highest level of safe patient care is being delivered.

Joint Commission surveys are data-driven, patient-centered and focused on evaluating care processes. Surveyors visit hospital sites every three years and show up unannounced. The surveys are detailed reviews of hospital facilities, policies and procedures.

“We performed exceptionally,” said Rod Hanners, COO of Keck Medicine of USC and CEO of Keck Medical Center of USC. “The surveyors were very meticulous and challenged us to be our best. I’m very proud of our faculty, nurses and staff who rose to the occasion.”

The Joint Commission surveyors were complimentary of physicians, nurses and staff at USC Norris and the Pasadena location, Hanners added.

“The surveyors felt everyone was very engaged, passionate and collaborative,” Hanners said.

The Joint Commission is an independent, not-for-profit organization that accredits health care organizations across the country. Joint Commission accreditation is recognized as a symbol of exceptional quality that reflects an organization’s commitment to meeting high standards for performance.

Joint Commission surveyors visited Keck Hospital of USC earlier this year. The hospital earned high marks.

USC Norris physicians, nurses and staff will now focus on continuing to ensure world-class, compassionate care is delivered to all patients, Hanners added.

“As with any survey, there were some areas of opportunity identified,” Hanners said. “We will embrace these opportunities to get even better.”

— Doug Morino